This video provides an overview and instructions for getting started using the Bright Pattern system, including accessing documentation, logging in, and managing agent state.
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This video provides a walkthrough of the options at the top of your screen in the Agent Desktop, including creating chat invitation links, accessing the Help tab, managing settings and keyboard shortcuts, and updating the Helper application.
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This video explains how to navigate the main workspace and use the Records tab to search and filter results. It also provides an overview of the dashboards available in the main workspace.
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The video walks through the process of handling interactions in a call center, including transferring calls, creating cases, scheduling follow-up calls, and accessing the knowledge base to assist with customer inquiries.
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