System Administration: Quality Management
In this video series we cover the administration and use of the Omnichannel Quality Management Module in Bright Pattern.
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Omni QM: Evaluator 1
08:29
Tutorial video for evaluators working in the QM module.
Omni QM: Evaluator 1
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Omni QM: Admin
05:50
Tutorial video for administrators working in the QM module
Omni QM: Admin
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QM Admin: Evaluation Form Construction
07:24
In this video we cover the ins and outs of evaluation form construction.
QM Admin: Evaluation Form Construction
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Omni QM: Evaluation Form Scoring
07:17
In this video we attempt to review the evaluation form scoring system.
Omni QM: Evaluation Form Scoring
